A mature quality management system for delivery of telecommunications services and infrastructure
CSE New Zealand operates under the highest standards of engineering and quality management, conducting all operations in alignment with ISO 9001. Focused on continuous improvement, we maintain a culture of professionalism and service excellence.
We seek to exceed our customer expectations in everything we do, with strict measures in place to monitor and report on any irregularities. Compliance is mandatory for all members of the project team in the execution of their tasks.
Four key pillars of management govern our ability to guarantee quality project outcomes:
- A formal process of review for all final deliverables produced by the project team
- Consistent application of project management processes and standards, and regular reviews to ensure proper application of techniques
- Provision of appropriately skilled professionals to support every project
- Ongoing development and continuous improvement of user-based skill-sets through effective training
The CSE Global (Australia) group of companies provides engineering, integration, installation, commissioning and servicing of instrumentation, power conversion, power protection, automation and telecommunications systems, including managed rental systems and product sales.
CSE is committed to providing professional products, solutions and systems that consistently meet client expectations. The company adopts the principles of ‘Process Management’ and continually builds a culture of continuous improvement within the organisation.
We strive to:
- Earn customer recognition of our focus on continuing quality
- Strive for a complete understanding of our customers’ changing needs and expectations
- Use only selected, approved and preferred suppliers
- Develop and achieve Quality Improvement Goals
- Continually improve our business processes
To achieve this aim we:
- Maintain, monitor, review, audit and continually improve the Quality Management System, consistent with the requirements of ISO 9001
- Comply with all regulatory and other requirements, as well as any contractual obligations within our agreements in relation to quality
- Set appropriate and sound Quality objectives and targets which will be regularly reviewed to ensure they remain relevant
- Foster close and mutually beneficial relationships with clients, suppliers and subcontractors, resulting in positive solutions for all internal and external stakeholders
- Engage suitably qualified, skilled and experienced employees
- Provide education and training in order to continually improve the skills of our staff, and their awareness and knowledge of quality issues and practices
- Identify, report, investigate and resolve all non-conformances and take action to prevent a recurrence
We engage our employees to support our Quality Management System by:
- Providing knowledge and awareness of the CSE Quality Policy, and emphasising the importance of adherence with its purpose
- Proactively identifying and reporting any non-conformity in our processes, with a view to enhancing the Quality Management System and its performance
Excellence in Health, Safety, Environment and Community Management (HSEC)
We seek to be recognised as a leader in health, safety, and the environment, managing our environmental footprint in a responsible way. We recognise our duty of care to the natural environment and the communities in which we operate, supporting a philosophy of ‘cleaner operations and ‘sustainability’.
Our Environmental Management System is certified to ISO 14001 and ensures that business operations are conducted in a manner which eliminates or minimises adverse environmental impacts.
It is expected that all contractors, purchasers and other parties on CSE properties will also abide by our established environmental, health and safety policies and procedures. These are:
- Accident-free
- No harm to the environment
- Quality performance
The CSE Global (Australia) group of companies provides engineering, integration, installation, commissioning and servicing of instrumentation, power conversion, power protection, automation and telecommunications systems, including managed rental systems and product sales.
CSE recognises that we owe a duty of care to the natural environment and the communities in which we operate, supporting a philosophy of ‘Cleaner Operations’ and ‘Sustainability’.
We are therefore committed to taking all reasonable steps to ensure that business activities are planned and conducted to minimise and, where possible, avoid adverse impacts on the natural environment and social surroundings for the benefit of both current and future generations.
To achieve this aim we:
- Maintain an Environmental Management System (EMS) consistent with the requirements of ISO 14001, ensuring that business operations are conducted in a manner so as to eliminate or minimise any adverse environmental impact
- Set appropriate and sound environmental objectives and targets which will be regularly reviewed to ensure they remain relevant, and continually improve environmental performance
- Empower management to accept responsibility for the effective implementation of the Environmental Management System
- Observe and implement, as a minimum, the Acts, Regulations, Standards and other requirements that apply to our business in order to ensure compliance
- Conduct and participate in environmental impact assessments, implement environmental management programs and action plans, and monitor such programs and plans
- Develop methods to conserve resources by reducing, reusing and recycling, and seek to prevent pollution before it is produced
- Provide environmental training and awareness programs to our employees, and encourage individual involvement with environmental issues
- Continuously seek opportunities to improve adherence to these principles and improve the effectiveness of the EMS
We engage our employees to support our Environmental Management System by:
- Providing knowledge and awareness of the CSE Environmental Policy, and emphasising the importance of adherence with its purpose
- Identifying and addressing any non-conformance with our environmental policy and values
- Effectively communicating environmentally friendly ideas and opportunities for improvement
Reviewed: 11 February 2019
CSEGA-HSE-CP-0-158, Version 5.0
Protecting the wellbeing of our people – health and safety come first
We are committed to the wellbeing, health and safety of our people. The establishment, implementation and maintenance of our Occupational Health and Safety Management Systems are compliant with OHSAS 18001.
CSE New Zealand operates under a formal HSEC Management System that conforms with the statutory regulations required in Australia. This common framework ensures consistency across all works conducted on or off-site and sets the benchmark for how we do business.
Complementary to our HSEC management system, we have developed a strong culture of accountability and ownership, that requires every individual to consider their personal safety, as well as the safety of others in carrying out their daily task.
As an organisation, have a vested interest in improving organisational safety performance through the implementation of leading communications technologies that reduce the chance of industry-related accidents, injury, and related costs.
The CSE Global (Australia) group of companies provides engineering, integration, installation, commissioning and servicing of instrumentation, power conversion, power protection, automation, and telecommunications systems, including managed rental systems and product sales.
CSE places the highest emphasis on health and safety in the conduct of daily business. We are therefore committed to taking all practicable steps to ensure that all personnel are suitably informed and trained for the duties they carry out and supporting a work environment in which the risk posed from hazards are either eliminated or minimised.
To achieve this aim we:
- Maintain a Health & Safety System consistent with the requirements of ISO 45001, ensuring that business operations are conducted in a manner so as to eliminate or minimise the risk of injury to all personnel
- Set appropriate and sound Health & Safety objectives and targets which will be regularly reviewed to ensure they remain relevant, and continually improve Health & Safety performance
- Empower management to accept responsibility for the effective implementation of the Health & Safety System
- Ensure that safe work practices, procedures, safety training and supervision are in place to encourage a safety culture, focused on
preventing or reducing the risk of incidents, injuries or ill health - Observe and implement, as a minimum, the Acts, Regulations, Standards and other requirements (e.g. Customer) that apply to our business in order to ensure operational compliance
- Conduct hazard and risk assessments, provide risk controls, and perform policy and procedural review to meet the relevant needs of each work activity
- Consult with employees to offer suggestions to improve workplace safety
- Encourage all employees to be their own ‘safety supervisor’ and provide feedback on their work locations or activities
- Provide rehabilitation as a means to promote wellbeing and maintain the self-esteem of the individual, whilst returning any injured person to meaningful work as soon as is practicable after any incident
- Continuously seek opportunities to improve adherence to these principles and improve the effectiveness of the Health & Safety Management System
We engage our employees to support our Health & Safety Management System by:
- Providing knowledge and awareness of the CSE Health & Safety Policy, and emphasising the importance of adherence with its purpose
- Stopping work if they encounter practices or conditions that pose an imminent danger to themselves or others
- Reporting all Health and Safety incidents, as well as hazards that have the potential for injury or ill health